Privacy Policy

Effective Date: 11/19/2024

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At Mobile IV Therapy NY, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mobileivtherapyny.com or use our services. Please read this policy carefully. If you do not agree with its terms, please do not access our site or use our services.

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1. Information We Collect

We may collect personal information directly from you when you:

• Fill out forms on our website

• Contact us through email, phone, or messaging

• Opt in to receive SMS/text messages or other communications

The information we collect includes, but is not limited to:

• Name

• Contact details (e.g., phone number, email address)

• Medical information necessary to provide our services

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2. How We Use Your Information

The personal information we collect is used to:

• Provide and improve our services

• Respond to your inquiries and requests

• Communicate with you regarding appointments or updates

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3. Sharing Your Information

Your personal information is not shared or sold to third parties for marketing or promotional purposes.

We may share your information only in the following circumstances:

• With service providers who assist in delivering our services (e.g., payment processors)

• To comply with legal obligations, such as responding to a subpoena

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4. SMS/Text Messaging Disclosure

By submitting your phone number, you authorize Mobile IV Therapy NY to send you text messages. Messaging frequency may vary. Message and data rates may apply. You may opt-out at any time by replying STOP to our messages. For assistance, reply HELP or contact us directly.

We will never share your text messaging opt-in data or consent with third parties.

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5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee the security of your data.

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6. Your Rights

You have the right to:

• Access the personal data we have collected about you

• Request corrections to your personal data

• Opt out of SMS communications or other forms of contact

7. Cancellation Policy

At CSH IV Therapy, we value your time and ours. To ensure smooth scheduling and fair service for all our clients, we have established the following cancellation policy:

A. 24-Hour Cancellation Requirement

We kindly ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be waiting for availability.

B. Late Cancellations

If a cancellation is made less than 24 hours before your scheduled appointment, you will be charged the full price of the service booked. This fee is non-refundable and cannot be applied to future sessions.

C. No-Shows

Clients who do not show up for their appointment without any prior notice will also be charged 100% of the service fee. Repeated no-shows may result in limited booking privileges.

​ D. How to Cancel

To cancel or reschedule, please contact us directly via phone, text or email. We recommend confirming the cancellation with a team member to ensure it is processed on time.

Thank you for your understanding and cooperation. This policy helps us operate efficiently and provide excellent care to all of our clients. Updated contact information can be found at the end of our Privacy Policy, in the website footer, or on our Contact page.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the revised effective date.

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9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Email: info@csh2024.com

• Phone: 845-285-1633